How to Remove a User from Your Organisation

If you need to remove a user from your organization (for example, when someone leaves your company), you'll need to contact our support team to process the deletion.

Before requesting user deletion

Before we delete a user account, please consider the following:

• Data will be permanently lost: All chronologies and data within the user's account will be permanently deleted when the account is removed

• Data transfer: If there's any important data in the user's account that you want to preserve such as an important matter, let us know if you'd like it transferred to another account in your organization

How to request user deletion

To remove a user from your organization:

1. Contact our support team

2. Provide the user's email address

3. Confirm that you want to proceed with the deletion, understanding that all data will be permanently lost

4. If applicable, specify if you want any data transferred to another account before deletion

Our team will process the deletion and confirm once it's complete. You can then verify the user has been removed by checking your "Manage Users" section.

Alternative: Fresh start for existing users

If you have a user who exists in your organization but is having login issues, you can also request that we delete their account so you can send them a fresh invitation. This is useful when:

• The user can't log in with existing credentials

• Invitation emails aren't being received

• You want to start fresh with their account setup

After deletion, you'll be able to send a new invitation to the same email address, and they should be able to join your organization normally.