Context

When creating chronologies or uploading documents to Mary, users often need to include email communications. Understanding which email file formats are supported and how to handle unsupported formats is essential for efficiently managing email documentation in the platform.

Answer

Currently, Mary supports the following email file formats:

• .eml files (supported in beta)

• PDF files (fully supported)

If you have emails in .msg format (common in Outlook and some Document Management Systems), you have several options:

Option 1: Export as .eml directly from Outlook

If your emails are in Outlook, you can export them directly as .eml files:

Option 2: Convert to PDF

If you cannot export as .eml, converting to PDF is currently the most reliable alternative. You can:

• Use tools like BundleDocs for bulk conversion

• Print to PDF directly from your email client