Why Am I Seeing 'No Index View Entries Found' for Older Matters?

Last updated: October 2, 2025

Context

When accessing the Sources tab for matters created before certain feature releases, users may encounter the message "No Index View entries found". This particularly affects matters created prior to specific feature updates.

Answer

If you're seeing "No Index View entries found" for older matters, this is likely because the matter was created before the Index View feature was released. To resolve this issue:

  1. Create a new matter with the same source documents

  2. Upload your files to the new matter

  3. Make necessary edits in the new matter

This approach is recommended because significant platform updates and improvements have been made, and creating a new matter will ensure you have access to all current features and functionality.

Note: If you have not made significant edits to the original matter, creating a new one is the most straightforward solution to access all current features.

If many edits were made, please note that if you create a new one these edits will be lost.