How to Get Additional Page Credits

What to do when you're running low on credits

Understanding your credit usage

Mary uses a simple credit system: 1 credit per page of any document you upload. A 50-page medical record costs 50 credits. A 3-page letter costs 3 credits. Credits are shared at the firm level, so all users on your account draw from the same pool.

For a full breakdown of what counts as a page and how banking works, see the article on Understanding page credits in Mary.

Checking your current balance

If you are an admin:

1. Click Settings in the left sidebar.

2. Select Billing.

3. Your current balance, monthly allowance, and banked credits are shown on this page.

If you are not an admin:

Non-admin users cannot currently view the credit balance in the platform. Ask an admin on your team to check, or contact support@marytechnology.com and the team can let you know your firm's current balance.

How to request more credits

1. Email support@marytechnology.com with your request.

2. Include the approximate number of pages you need to process, if known. For example: "We have roughly 500 pages of employment tribunal documents to process this week."

3. The support team will add credits to your account, typically within a few hours.

If your firm consistently uses more credits than your plan includes, the support team can also help you explore a plan with a higher monthly allowance.

If this doesn't answer your question

• If you see an "Insufficient Credits" error, see the article on Resolving the "Insufficient Credits" error for step-by-step troubleshooting.

• If you are on a trial and need more credits, mention that you are a trial user when contacting support. See the article on How page credits work during your trial.

• If you are unsure which plan is right for your firm, email support@marytechnology.com and the team can review your usage history with you.