Edit Modal Closes Without Saving

Last updated: February 23, 2026

Changes Not Saving When Editing Chronology Entries

Quick answer: If the edit window closes unexpectedly or your changes are not saving, this may be due to a security timeout. Changes are automatically synced and saved when editing. If this issue persists, please contact our team via the chat widget.

What Is Happening

When you click on a chronology entry to edit it, Mary opens an edit window (modal) where you can change the date, description, or other details. In some cases, this window:

  • Closes when you click near the edges of the window or on the background behind it

  • Appears to save your changes but reverts to the original text when you reopen the entry

The edit window closing is a security feature designed to protect your session. Changes are automatically synced and saved when editing, so if the window closes after you have made changes, they should be preserved.

Important: Changes are automatically synced and saved when editing. If you find that your edits are not being saved, please contact our team via the chat widget so we can investigate.

Troubleshooting

If edits are not being automatically saved, try these steps:

1. Try a Different Browser

If you are using Chrome, try Microsoft Edge, Firefox, or Safari. Some browser versions may interfere with the edit window. Switching browsers often resolves the issue entirely.

2. Use a Private or Incognito Window

Open Mary in a private browsing window (also called incognito mode). This disables browser extensions and clears cached data, both of which can interfere with the edit window.

  • Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)

  • Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)

  • Safari: Cmd+Shift+N

  • Edge: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)

3. Do Not Click Outside the Edit Window

While the edit window is open, do not click anywhere on the background behind it. Even an accidental click on the greyed-out area can trigger the window to close. Keep your cursor and clicks within the edit window until you have finished making changes.

If This Doesn't Work

  1. If the edit window continues to close across multiple browsers and in incognito mode, or if your changes are not being saved, please contact our team via the chat widget for immediate assistance.

  2. Alternatively, email support@marytechnology.com with:

    • Your matter URL (the full link from your browser address bar)

    • Which browser and version you are using

    • A brief description of what happens

  3. Our team can investigate whether the issue is specific to your matter or a broader platform problem.