What Mary Is Doing While You Wait

Nothing has gone wrong. If Mary is taking a little longer than you expected, she is reading carefully. The wait is the work you actually want done: checking the full set of documents so the answer holds up.

A fast answer is easy. An answer you can rely on in front of a court takes a moment longer, because Mary is checking the full set of documents and making sure what she tells you is supported by what is in the matter.

Think of Mary as a research librarian

The clearest way to picture what is happening is to imagine a librarian working through a difficult request.

A good librarian does not grab the first book that looks right and hand it over. She finds the obvious source, checks the related sections, confirms which materials are actually relevant, and rules out the ones that are not. Most of that work never shows up in the final answer. It is the reason you can trust the answer when it arrives.

The part that matters most is easy to miss. Often the most valuable thing Mary can tell you is what the documents do not say. If a date is never mentioned, if a claim has no support, if a file you expected is not in the matter, that absence is a fact in its own right.

A tool that only ever confirms what you hoped to find is not doing research. It is guessing politely.

This is the whole point of Mary. In litigation, a confident wrong answer is worse than a slow one. Mary shows you where every answer comes from, and tells you when the documents do not support a conclusion. Taking a moment to check is not Mary being slow. It is Mary refusing to make something up.

What affects how long an answer takes

• The size of the matter. More pages and files mean more to read and verify.

• How broad the question is. A broad request covers far more ground than a focused one.

• Answers spread across documents. Mary cross-checks several files before she responds.

• Difficult documents. Scanned, handwritten, or low-quality files take longer to read.

• Current system load. At busy times a request can queue for a moment.

As a rough guide, a focused question on a matter of a few hundred pages usually returns within about ten minutes. A broad request, such as a full summary of everything, takes longer, because there is simply more to read and verify.

How to get a faster answer

You can speed Mary up, and the trick is the same one you would use with a librarian. Be specific about what you are looking for.

• Ask a focused question instead of a broad one.

• Name the date range, person, event, or issue you care about.

• Break a large question into a few smaller ones.

• If you already know which files are relevant, select them, so Mary does not search unrelated documents first.

The more precisely you describe the shelf, the faster Mary can pull the right book.

When something has actually gone wrong

A slow answer is normal, and usually a good sign. A frozen screen, a blank page, a dropped connection, or an error message is different. That means something has gone wrong, and we want to know.

If Mary freezes, goes blank, or shows an error:

1. Hard refresh your browser, then re-ask your question. Windows: Ctrl + Shift + R. Mac: Cmd + Shift + R.

2. If it persists, clear your browser cache for app.marytechnology.com, or try a different browser such as Chrome or Edge.

3. Check whether a VPN, proxy, or corporate firewall might be getting in the way.

If none of that resolves it, note roughly how long you waited and what you saw (slow, frozen, disconnected, or an error), take a screenshot, note your browser and version, and use the chat widget in the app to contact our team. We will investigate!

We are always working to make Mary faster. We will never do it by making her less careful.