How Credits and Page Processing Work in Mary

Last updated: February 23, 2026

Understanding page credits in Mary

Mary uses page credits as the unit of work. Each page of a document you upload costs approximately 1 credit. Credits are shared across your entire firm, and admins can check the current balance at Settings > Billing.

How credits work

Every document you upload to a chronology consumes credits based on its page count. The general rule is straightforward: 1 credit per page. Credits are deducted when Mary processes your documents, not when you upload them.

Credits belong to the firm, not to individual users. Everyone on your team draws from the same shared pool. This means usage by any team member reduces the balance available to all others.

What counts as a page

  • PDF or Word document: each page counts as 1 credit.

  • Emails (EML or MSG): the email body counts as 1 credit, plus any supported attachments count by their own page totals.

  • Unsupported or failed files: not charged.

  • Re-processing the same file: not charged again.

Checking your credit balance

If you are an admin, you can view your firm's credit balance and usage at any time.

  1. Click Settings in the left sidebar.

  2. Select Billing.

  3. Your current credit balance, monthly allowance, and any banked credits are displayed on this page.

Non-admin users cannot currently see the credit balance in the platform. If you need to know how many credits remain, ask an admin on your team or contact support at support@marytechnology.com.

Monthly credits and banking

Each paid plan includes a set number of page credits per month. If you do not use all of your credits in a given month, unused credits bank automatically for future use.

  • Banking cap: banked credits accumulate up to 3 times your monthly allowance.

  • Consumption order: Mary uses your current month's included credits first, then banked credits, then extra credits.

  • Downgrades: if you move to a lower plan, your banked balance is trimmed to the new 3x cap.

  • Cancellation: banked credits expire when a subscription is cancelled.

Example: Your firm is on a plan with 2,500 monthly credits. You use 2,200 this month. The remaining 300 credits bank automatically and carry forward, as long as your total bank stays within the 7,500-credit cap (3 x 2,500).

Extra pages beyond your allowance

If your firm exhausts both included and banked credits, Mary continues processing at your plan's per-page rate. These extra pages are billed at the end of the month.

Admins can set a billing cap for extra pages at Settings > Billing to prevent unexpected charges. When the cap is reached, processing pauses until the cap is raised or the new billing month begins.

Annual plans

Annual plan subscribers receive 12 months of page credits for the price of 11 months (one month free) as a single annual pool. Mary draws from this pool throughout the year. There is no monthly rollover on annual plans, and any unused credits expire at the end of the term.

The "Insufficient Credits" error

If you see an "Insufficient Credits" message when uploading documents or creating a chronology, it means your firm's credit balance has reached zero. This affects all users on the account.

To resolve this:

  1. Ask an admin to check the balance at Settings > Billing.

  2. If credits are exhausted, email support@marytechnology.com to request additional credits or discuss upgrading your plan.

  3. Once credits are added, retry your upload or chronology creation.

Requesting more credits

If your firm needs credits beyond your current plan allowance, email support@marytechnology.com. The support team can add credits to your account or help you find a plan that better matches your usage.

Frequently asked questions

Do unused credits expire?
Banked credits remain available up to the 3x cap and do not expire while your subscription is active. On annual plans, unused credits expire at the end of the annual term.

Can I keep working if I hit my limit?
Yes. After included and banked credits are used, Mary continues processing at your plan's per-page rate using extra pages. Admins can set a billing cap to control this spend.

Are credits per user or per firm?
Per firm. All users in your organisation share the same credit pool.

If this doesn't answer your question

  • Double-check your balance at Settings > Billing (admin only).

  • If you are a non-admin user, ask your firm's admin to check the billing page.

  • If you believe the balance is incorrect or credits were consumed unexpectedly, email support@marytechnology.com with the name of the matter and the approximate number of pages involved.