Troubleshooting "Unexpected Server Error" Issues

Last updated: September 30, 2025

If you're encountering an "Unexpected Server Error" when trying to access the platform, this is typically a temporary connectivity issue that can be resolved with a few troubleshooting steps.

First Steps to Try

  1. Refresh your browser - Try refreshing the page multiple times, as the error may resolve itself after a few attempts

  2. Wait a few minutes - The error is often caused by a momentary loss of connection and may resolve on its own

  3. Clear your browser cache - Sometimes cached data can cause connectivity issues

If the Problem Persists

If refreshing doesn't resolve the issue and the error continues to appear, this may indicate a broader platform issue affecting multiple users. In these cases:

  • The issue is likely being investigated by our technical team

  • A fix is typically deployed quickly once the root cause is identified

  • You can continue to try refreshing periodically while waiting for the resolution

When to Contact Support

Contact our support team if:

  • The error persists for more than 30 minutes

  • You continue to see the error after trying the troubleshooting steps above

  • You need updates on the resolution timeline

When contacting support, please include a screenshot of the error message if possible, as this helps our team diagnose the issue more quickly.