How to Identify and Resolve Failed Document Uploads

Last updated: October 2, 2025

When uploading documents in bulk, some files may fail to process properly. Currently, failed documents are only visible in the Sources tab and are not prominently flagged elsewhere in the interface.

Identifying failed documents

To check if any documents have failed during upload:

  1. Navigate to the Sources tab

  2. Look for documents with an (i) icon next to the file name

  3. Hover over the (i) icon to see the specific error message for that file

Common causes of document failures

Documents typically fail to upload due to:

  • Password protection on the file

  • File corruption

Resolving failed uploads

To fix a failed document:

  1. First, try opening the file on your computer outside of the platform to verify it works properly

  2. If the file is password protected, remove the password before uploading

  3. If the file is corrupt, download it again from the original source

  4. Delete the failed file from the Sources tab to avoid duplicates

  5. Re-upload the corrected file

The corrected file should now process successfully and be available for use in your matter.